Technical issues can happen from time to time. The good news is that most problems are resolved quickly once they are reported to our team. To make the process smoother and get a faster solution, it helps to prepare before reaching out. Here’s how:
Test on the app and website
If you face an issue while using Rain’s mobile app, try accessing your account through the website to see if the problem still exists. If the issue disappears on the website but continues in the app, try reinstalling it. This often clears up temporary data that might be causing the glitch.
Collect details
If the issue persists, start collecting information about it. Take a screenshot that shows the exact error message, and if the issue happens during a specific process, a short screen recording is even better. Helping our support team see exactly what you are experiencing speeds up the resolution process.
Reach out to support
When you get in touch with our support team, be sure to note your device type, such as iPhone or Windows PC, and your app version or browser type. Including the time and date when the issue occurred is also valuable. Sharing all this information in one clear message allows our support team to skip the initial questions and start fixing the problem immediately.