Sometimes we need you to resubmit documents if the original upload during your signup process was incorrect, incomplete, or unclear. Resubmitting these promptly ensures your account remains compliant with regulations and keeps your crypto journey smooth.
Where to find the request
If you need to take action, we will send an email with specific instructions. Please check your inbox and your spam folder. You will also see a notification banner to submit your information on the home screen when you log in to the Rain app or website.
How to complete the process
Simply tap the notification to start. The on-screen prompts will guide you through uploading the required documents. Please ensure your images are clear, valid, and fully visible to avoid further delays.
Why this matters
Accurate verification protects your account and ensures we meet legal standards. It is essential for keeping your funds safe and maintaining full access to your account features.